Frequently Asked Questions

We offer a hassle-free return and exchange policy within 10 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for more information.

Absolutely, we ship internationally. Shipping times and rates vary depending on the destination. Please check our Shipping Information page for more information

Orders within India are typically processed and shipped within 5-7 business days. Delivery times may vary depending on your location but typically range between 10-15 business days.

We ship for free all over India! However, international shipping costs may vary depending on the destination

Once your order has shipped, you will receive an email with a tracking number that you can use on our Order Tracking page to track your order.

We accept credit cards, debit cards and various UPI payment methods. You can choose your preferred payment option at checkout.

Each garment comes with specific care instructions on the label. In general, we recommend washing in cold water and air drying to maintain the quality and longevity of your clothing.

Our sizing guide provides detailed measurements to help you choose the right size. You can find it on each product page under the “Size Chart” link. Products sizing may vary across collections so make sure to find the right fit.

Yes, ofcourse. Please contact our customer service team at hello@cancelledplans.com to discuss your needs and get a quote.

You can change or cancel your order within 24 hours of placing it. Please contact our customer service team at the earliest if you need to make any changes.

If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will assist you in processing a return, exchange, or refund.

If your orders are placed within a short time frame and have not yet been processed, we can combine them for shipping. Please contact our customer service as soon as possible.

If your package is lost or stolen, please reach out to our customer service team. We will work with the carrier to resolve the issue and ensure you receive your order.

Yes, our products are made from sustainable materials across the board. We use earth friendly materials (recycled, upcycled and also natural depending on the product.

We are transparent about our sustainability practices and provide certifications and details on the materials and processes used. You can find this information on our product pages and our Sustainability page.

Yes, we do offer a gift-wrapping option for an additional charge of ₹100. However recommend avoiding excessive packaging

If you need to change your delivery address, please contact our customer service team as soon as possible. Changes can be made before the order is shipped.

Cancelled Plans is unique because it blends contemporary design with sustainability. Our collections are thoughtfully curated, using eco-friendly materials and ethical practices. We work with different materials across categories and ensure creativity in the way we do things. We love rejects and celebrate diversity

We ensure sustainability by using eco-friendly materials, reducing waste through efficient production methods, and adhering to ethical labor practices. We also partner with suppliers who share our commitment to the environment.

Our "cancel your plans" philosophy encourages a more intentional and mindful lifestyle. It’s about embracing spontaneity, finding joy in the present moment, and making sustainable choices that positively impact the world around us. It encourages us to do things differently

Our designs are inspired by a blend of modern aesthetics and timeless styles. We prioritize sustainability in every design, choosing materials and processes that minimize environmental impact while creating versatile and enduring pieces.

Yes, we offer customization on select items. You can personalize certain products with embroidery, monograms, or other custom options. Please write to our customer support team at hello@cancelledplans.com and we'll make sure to help you out.

We use a variety of sustainable materials, including organic cotton, recycled polyester, banana fibre, tomato leather and beyond. Each material is chosen for its durability, comfort, and low environmental impact. Each collection uses something unique from a sustainable range of options.

We work with manufacturers and suppliers who follow fair labor practices. This includes fair wages, safe working conditions, and respect for workers' rights. We regularly audit our supply chain to ensure these standards are met.

Yes, we collaborate with brands, artists, and designers who share our commitment to sustainability and creativity. These collaborations bring fresh perspectives and unique products to our collections. Working collaborating aligns with our greater vision

Our seasonal collections are inspired by the natural world, culture and the philosophy of living in the moment. We focus on trying to create seasonless pieces that can be worn through the year

You can stay tuned by subscribing to our newsletter and following us on social media @cancelledplans.club on Instagram and Cancelled Plans page on Facebook.

We source raw materials from suppliers who prioritize sustainability and ethical practices. Our materials are often organic, recycled, or sustainably harvested, and we maintain transparency in our supply chain. We also collect industrial waste that gets transferred at our studio

We ensure transparency by maintaining close relationships with our suppliers, conducting regular audits, and providing detailed information about our production process. We believe in open communication with our customers about where and how our products are made.

We reduce waste through efficient pattern making, recycling scraps, and reusing materials whenever possible. We also produce in small batches to avoid overproduction and excess inventory.

Upcycling is a core part of our design philosophy. We repurpose deadstock fabrics and materials into new, unique products, reducing waste and giving new life to materials that would otherwise be discarded.

We measure success through a combination of metrics, including the reduction of carbon emissions, waste reduction, and the percentage of sustainable materials used in our products. We also consider customer feedback and engagement in our sustainability initiatives.

Yes, we occasionally release limited edition products. These items are often created in collaboration with artists or use special materials that align with our sustainability goals.